Can not get upgrade after changing my e-mail-adress

Started by voronwe, June 07, 2014, 10:31:07 PM

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voronwe

Hi

I tried today to buy the the upgrade and thought it would be a good idea at the same time to update my personal settings (because they were out of date).

Well, after changing my e-mail, I was registered to my new e-mail, but I do not see the Upgrade Button.
The only thing what I can see is that I bought and can download IMatch 3.6.0.118

Is this a bug or do I have to wait for a while until my e-mail-adress was confirmed?

Anyway, Congratulations for the final release - I hope to get it soon.

Mario

Please contact me via my support email.
Include your email and other address details so I can lookup your customer record.
The problem is that the voucher code is linked to your email, and when you change your email before using your voucher, you break that link. I need to map your email address manually to your voucher code again.
-- Mario
IMatch Developer
Forum Administrator
http://www.photools.com  -  Contact & Support - Follow me on 𝕏 - Like photools.com on Facebook

voronwe

Thanks to Mario for the fast support even on this hot day (or was it anyway too hot for being outside  8) ).

It is working now and I downloaded it a few minutes ago