IMatch crash while adding avi files

[Jingo]

Hi Mario - noticed this problem today when I tried to add 400+ avi files to my database... get a VB error during the import process as the progress dialog appears on the screen.  Gets to about 80 of 400 and then the error appears.. and I need to shutdown.  Attached debug log file where fails are captured.  Any thoughts?  I verified the files exist and open correct via windows...  Each time I load IMatch - the vb error continues and I need to restart.  Thx! - Andy.



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[Mario]

I see many errors returned from the built-in Windows functions which IMatch utilizes to produce thumbnails ((8/'Unspecified error')). Error code 8 may be ERROR_NOT_ENOUGH_MEMORY, which means that the Windows function ran out of memory. At this time IMatch is only using 237 MB so Windows should have plenty of memory.

Probably the stress is too much and whatever video codec is installed on your box crashes...

If the internal crash handler of IMatch is not triggered, the crash occurs in some external component, video or audio codec etc. Video processing is prone to this, especially if the video codec (not related to WIC codecs used for RAW files!) installed om the system is old or faulty.

Some users told me that they had good success with a free software called MediaPreview.

Here is some background info: http://lifehacker.com/5908599/media-preview-adds-windows-explorer-thumbnails-to-nearly-any-video-file. At the end is a link to the page where you can download this codec.

[Jingo]

Thanks for the quick reply Mario... I installed the MediaPreview software and was then able to get into the program and see the avi files in the catalog.  However, the thumbs are still not building but I realize this is an OS thing and need to do some more research to see how they appear outside of IM... will review further on my OS to see if possible to get them to appear without creating JPG's and versioning.   Thx - Andy.

[Mario]

Did you for a force rescan (Shift+Ctrl+F5) on these files in IMatch after installing the codec?
If so, is the error message in the log file different than before?

[Jingo]

Aha... I had done a normal F5 on the files.. forgot about the Force Rescan... that did it!  Thanks Mario... as always!