can't open cr2 in ACR

Started by Joe Austin, June 14, 2017, 03:19:52 PM

Previous topic - Next topic

Joe Austin

I just re-installed my OS on a clean drive.   Re-installed Imatch, Photoshop CC2017 and ACR 9.10.1.   

in my old installation I could drag a cr2 from Imatch to an open instance of CC and it would automatically open in ACR.    Now, when I try to do that I get a message saying that the document cannot be opened because it is 'not the right kind of document'

I have confirmed that CC sees the ACR plugin.   What am I missing?

Carlo Didier

What happens when you drag the cr2 file from Windows Explorer to CC?

Mario

Not the "right kind of document" is a typical Adobe error message. This seems not to be related to IMatch.
As Carlo said, what happens when you drag the file from Windows Explorer? IMatch uses the same mechanism.
-- Mario
IMatch Developer
Forum Administrator
http://www.photools.com  -  Contact & Support - Follow me on 𝕏 - Like photools.com on Facebook

Joe Austin

Same thing happened, but I found the problem... permissions.    For some reason, even though 'Authenticated User's have 'full control' of my image folders, I had to give my specific user account on the new install full control.