A little help needed please

[Giblets]

Hi, I have just downloaded the trial of IMatch for evaluation and am having a bit of a problem viewing the Metadata in certain images and files.  As a trial I made a new folder on my desktop entitled IMatch Test Folder.  Inside this folder I created several sub-folders named "Images", "Music", "Office Docs", "PDFs" and "Videos" and copied over various files into them.  In the "Images" folder there are 4 .jpg files and 1 .arw (Sony Raw) file.  The Metadata only shows up in one of the .jpg files and is completely empty in the remaining three .jpg files and the .arw file.  I have checked the files with another program (FastStone Image Viewer) and all metadata is visible on all of the files.

I have also noticed that there is no metadata showing on any of the .pdf files nor the .xls, .docx, .xlsx and .odt files in the "Office Docs" folder or the .mts, .mp4 and .avi video files in the "Videos" folder or the .mp3 file in the "Music" folder.  Am I expecting too much from these files as I would have thought that at least the creation date would have been displayed.

I have the Metadata panel set to 'Default'.

Any help would be much appreciated.  TIA.

[Mario]

1. The Default metadata panel shows the most frequently used XMP metadata tags.
You won't see any PDF, video or Office metadata in that layout - it's aimed at photographers.

Switch the Metadata Panel to the Browser layout to see all the metadata IMatch has imported for your files.
There are also pre-defined layouts for PDF and Office files.

2. If no metadata is shown for some of your image files, again use the Browser layout to see what's there.
Do the files contain EXIF / legacy IPTC  / GPS data for IMatch to import?
IMatch (ExifTool) has usually no problems importing all metadata from JPG or ARW files.

Please upload a sample file somewhere (or attach to your reply here) so we can have a look. NOTE: ZIP the file before attaching to your post to avoid the metadata from becoming removed during the upload.

[Giblets]

Thanks for the prompt reply, Mario.

I have uploaded the two Zip files - the 170630 one is a .jpg and the DSC02629 is a Sony .arw - to Dropbox with the following links:

https://www.dropbox.com/s/wn6yf864q734nbi/170630-85-2.zip?dl=0

https://www.dropbox.com/s/fiplibz89rz5fbl/DSC02629.zip?dl=0

I have checked both with Kuso Exif Viewer as well as FastStone Image Viewer and all data is displayed in both programs.

On changing the Metadata Panel to the Browser Layout and (hopefully) the attached screen grabs show the data displayed.

[Mario]

I get full metadata for both files.
264 and 355 tags imported for these files.

Did you perhaps run some other software at the time which blocked EXIFTool / IMatch from accessing the files?
Hard to tell without an IMatch log file from that session...

1. Open the ExifTool output panel via View > Panels > Output Panel.
2. Please select the files in a file window in IMatch then press Shift+Ctrl+F5. In the dialog choose "Reload Metadata".

If this fails again, we should see some error messages or warnings in either the output panel or the IMatch log file afterwards (Help menu > View Application logfile). Search for lines containing E> or W> to find errors / warnings logged by IMatch.

[Giblets]

Mario, problem solved.

It would appear for some reason or other that the Metadata was protected in the Metadata 2 tab of preferences.  Once I changed that to 'No' all seemed OK.  Have imported further images and all the data is now showing.

Many thanks for your help.

[Mario]

The protection is important. It ensures that metadata you have changed in IMatch is not overwritten when IMatch re-imports a file because of changes done to the file in other applications (outside of IMatch). See the help topic for Metadata 2 for full details.

This option does not affect files which are initially imported into the database.

[Giblets]

I have turned the protection back on and successfully imported some more images all of which now show the full metadata.