Hello,
I'm getting an error message from IMatch Updater saying "An error occurred (5). Try it again later.". I'm on 2023.6.6.
I got the same error message on the previous version I was on (I don't remember which). So I had to download the new version from the customer portal and update IMatch manually.
What does error 5 indicate, so I know where to start looking?
Attach the IMatch log file of that session.
That's a catch-all error message and 5 indicates a timeout.
If the updater cannot connect to the server within 5000ms (5s) it cancels the request and displays the error message. The typical response time is < 500ms.
Do you have a particularly slow internet connection?
I have 100/100 Mbps and no issues with the connection as far as I can see.
I've attached the log file. I seem to get a 403 error code in response when checking for a new version. I am connecting through a VPN. If I disconnect the VPN the update procedure is working.
Which web hosting service are you using for the update checks?
QuoteWhich web hosting service are you using for the update checks?
My servers are hosted by a German company in order to comply with GDPR and reliability.
Not sure if a VPN should cause any issue, unless the VPN IP was blocked by the hosting company for some reason (abuse or SPAM, usually).
I can see where you're hosting. And I indeed get 403 when I visit their web page. I'll contact their support and also my VPN provider to see if this can be resolved.