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IMatch Discussion Boards => General Discussion and Questions => Topic started by: CauTrindade on September 07, 2024, 08:41:58 AM

Title: HELP ! Quick View plays just a 1 or 2 seconds and stop
Post by: CauTrindade on September 07, 2024, 08:41:58 AM
When playing videos on Quick View (Mp4, Avi and MOV, they all play just for a few seconds and stop no matter what I do.

Any idea about what's going on ?
Title: Re: HELP ! Quick View plays just a 1 or 2 seconds and stop
Post by: Mario on September 07, 2024, 08:47:05 AM
Hm, something like that was never reported before.
Did this work before? If so, what has changed?

Please switch IMatch to debug logging mode (Help menu > Support) and play a few videos.
Use Help > Support > Copy Logfile to save the log file to a text file, ZIP that file and attach to your reply.

Windows Media Foundation (which is what is used by IMatch to play video files) is sometimes finicky, especially with DRM-protected content. Maybe we can see what the problem is in the log file.
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