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IMatch Discussion Boards => General Discussion and Questions => Topic started by: axel.hennig on July 24, 2018, 04:42:06 PM

Title: Updater App - problem
Post by: axel.hennig on July 24, 2018, 04:42:06 PM
I got the following two screenshots while trying to download 2018.7.4 (both times same e-mail and password).
Title: Re: Updater App - problem
Post by: Ger on July 24, 2018, 04:47:18 PM
Same errors via both options
Title: Re: Updater App - problem
Post by: hluxem on July 24, 2018, 04:47:59 PM
Same Error here,

Heiner
Title: Re: Updater App - problem
Post by: rafiki on July 24, 2018, 04:48:58 PM
Error 3003 in the Portal and nothing happens with the updater.
Title: Re: Updater App - problem
Post by: Mario on July 24, 2018, 04:49:59 PM
Make sure you use the license key you have received for IMatch 2018.

You can log into the customer portal using any valid license key and you will see all licenses associated with your email.
The updater only accepts the IMatch 2018 license key.

If in doubt, contact me via support email address (https://www.photools.com/support/) and send me your license key or IMatch 2018 purchase / upgrade number (from the myCommerce email).
Title: Re: Updater App - problem
Post by: Mario on July 24, 2018, 04:50:36 PM
Quote from: rafiki on July 24, 2018, 04:48:58 PM
Error 3003 in the Portal and nothing happens with the updater.

Does this mean you see an error message somewhere in the customer portal, with the number 3003?
Title: Re: Updater App - problem
Post by: axel.hennig on July 24, 2018, 04:53:49 PM
Quote from: Mario on July 24, 2018, 04:50:36 PM
Quote from: rafiki on July 24, 2018, 04:48:58 PM
Error 3003 in the Portal and nothing happens with the updater.

Does this mean you see an error message somewhere in the customer portal, with the number 3003?

Yes. Look into my second screenshot (firts post).

I used the licence key for IMatch 2018.
Title: Re: Updater App - problem
Post by: axel.hennig on July 24, 2018, 04:56:36 PM
In my second screenshot (first post): Release date: Jul 27, 2018

But today is: Jul 24, 2018
Title: Re: Updater App - problem
Post by: Mario on July 24, 2018, 05:09:09 PM
There are already bug reports open for this.
Title: Re: Updater App - problem
Post by: axel.hennig on July 24, 2018, 05:36:55 PM
Now it's working (Updater App and Customer Portal).
Title: Re: Updater App - problem
Post by: Mario on July 24, 2018, 05:53:12 PM
Yep. Good news !
Title: Re: Updater App - problem
Post by: thrinn on July 24, 2018, 06:21:02 PM
Now it works for me too!
Just as caveat for other users: I first tried to provide my license key from IMatch 2017. While this works for the customer portal, where all products I purchased are listed, no matter which license key I use to log in, the Updater App expects (only) the IMatch 2018 key. Makes sense, of course.
As often, error sitting in front of the PC :-(

Title: Re: Updater App - problem
Post by: Mario on July 24, 2018, 06:56:13 PM
That's why I mentioned this explicitly in the update announcement and in the updater itself  ;D
Title: Re: Updater App - problem
Post by: ben on July 24, 2018, 06:59:17 PM
Very nice app.
It's much more convenient to use the update app now.
Thanks!  ;D
Title: Re: Updater App - problem
Post by: Mario on July 24, 2018, 07:18:04 PM
Quote from: ben on July 24, 2018, 06:59:17 PM
Very nice app.
It's much more convenient to use the update app now.
Thanks!  ;D
Glad to hear that you like it.
It's more convenient for users, more secure for me and I can manage the bandwidth better to control the load on the server dynamically. Win-win!
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