[OFFICIAL] Pleasant Purchase Experience?

Mario · February 04, 2025, 09:40:50 AM

Hi,

I've switched to my new distributor FastSpring in January for reasons.

Did you find the upgrade / purchase experience pleasant? I don't have control over how they process credit cards, checks or other payment methods. But I have control over the icons and wording I use on their site, the information displayed to you after your purchase and the email you receive after the payment has been processed successfully.

Do you think it works OK?

RainerG · February 04, 2025, 09:50:29 AM

No problems with the order and payment by bank transfer. The ordering process was simple.
I am now waiting impatiently for the new access data

.
(translated with deepl)

Mario · February 04, 2025, 09:54:20 AM

Quote from: RainerG on February 04, 2025, 09:50:29 AMNo problems with the order and payment by bank transfer. The ordering process was simple.
I am now waiting impatiently for the new access data .
(translated with deepl)

Danke für Dein Feedback. FastSpring sendet Dir den Lizenzschlüssel sobald das Geld eingegangen ist.
Lass mich wissen, wenn etwas nicht klappt.

Lincoln · February 04, 2025, 10:53:58 AM

No problems at all. Very smooth transaction

axel.hennig · February 04, 2025, 11:43:16 AM

Same here, no problems and very smooth.

BanjoTom · February 04, 2025, 11:47:01 AM

No problems here as well. A quick and smooth transaction.

Benus · February 04, 2025, 12:46:25 PM

Perfect, no problems.

Jingo · February 04, 2025, 01:41:34 PM

Smooth process!!

thrinn · February 04, 2025, 03:15:29 PM

The purchase was very straightforward and smooth.

Only thing that looked a bit strange: The EMail with the license key I received from Fastspring had a strange-looking amount of 68,07 EUR at the top. However, the correct amount was listed at the bottom of the mail (with complete info on tax and coupon savings). So, not really an issue, just a bit weird.

2025-02-04 15_06_58.jpg

Mario · February 04, 2025, 03:23:15 PM

That's just how FastSpring deals with net prices and taxes. I have no influence on this, only on the text in the mail with the instructions on how to download install. As long as the final price is visible and correct, I'm good.

You can also easily download a invoice / Rechnung from their site, which makes things really easy for commercial customers. It even has my logo

JohnZeman · February 04, 2025, 03:35:34 PM

No problems for me either although I never did receive any emails regarding the release or the purchase. I was still logged into my IMatch account though so I was able to download and install 2025.

afengler · February 06, 2025, 08:40:47 PM

No problems, clear and efficient.

monochrome · February 06, 2025, 11:39:32 PM

Went super fast. I have 3D Secure on my card, and a lot of US merchants struggle with it, but this was a breeze.

Click buy download install running.

Mario · February 07, 2025, 12:02:32 AM

Quote from: JohnZeman on February 04, 2025, 03:35:34 PMNo problems for me either although I never did receive any emails regarding the release or the purchase. I was still logged into my IMatch account though so I was able to download and install 2025.

FastSpring sends you an email as soon as the payment processing has completed. With all the nice info and prose I have compiled.

If this email does not reach you, the problem is most likely your mail server / Google / Hotmail /... not delivering the email.

Emails these days get often filtered, without your mail host even bothering to tell you.

I currently pay 0.05 US$ (!) for each important email I sent to IMatch users, and still 40% to 60% is never delivered. Email is broken...

bekesizl · February 07, 2025, 09:42:29 AM

It was a clean process for me. Also receveid the e-mail shortly after the purchase.

graham1 · February 07, 2025, 10:28:32 PM

Similarly, all very easy and smooth here. No problems at all.

Graham