Problem moving to new computer

[jonz]

I'm moving IMatch to a new computer (manually) and all went well until I tried rescanning an area where I store current projects. There is a mix of files in these directories and usually IMatch has no problem with such things, but in this case there's a big problem. It shows as "adding and updating files" but in reality it seems like it's really crashed, and it lists something like 241 hours to complete. The directory and its subdirectory has, in total, about 2,100 files and IMatch would normally just zip through them quickly. I am attaching a log file. This problem has made my database unusable since as soon as I open this database the program goes into "adding and updating files" and if I dismiss the updating dialogue with the performance tracker clicking on anything within IMatch brings up the windows crash dialogue.
Thanks in advance for help...

[Mario]

Open the Info & Activity Panel and click the "progress bar" at the top. Then cleat the processing queues.
This will make IMatch work fine.

I see many warnings like

W> EUQH: Failed to calculate CRC for file C:\Users\jonz1\Sync\projects\2019-06 gildas book\links\2017-08-25_014780.jpg

which is very unusual. IMatch here reads the file data to calculate the checksum.
This is the very first step, before even reading the metadata or extracting thumbnails etc.

If this fails, there is either a file system access problem or, more likely, the virus checker is blocking IMatch from accessing the file. And each attempt takes several seconds of wait time, which also indicates a virus checker interfering.

Make sure to add an exception for the database folder and IMatch, especially if you don't use Windows Defender but a 3rd party product. Then retry.

[jonz]

Clicking on the bar at the top of info & activity did nothing, and then clicking again brings up the windows dialogue "program not responding/wait or close". I'm not running anything unusual except those directories are backed up by sync.com. I tried turning sync off before doing your directions, but it didn't seem to matter. I can remove them from IMatch if I need to but to do that I will need to regain use of the program, and as it is I can't. I was surprised that I could open the panel.

[Mario]

Clicking the bar opens the "Clear Processing Queues" dialog.
You can reach the same command via Database menu > Database Tools > Clear Processing Queues, right after IMatch has started. The background processing starts with a delay of 10 seconds, so be quick.

Use <Alt>+<D> <T> <L> to open the dialog quickly via keyboard shortcuts.

Being unable to read a file with a several-second delay is usually the sign of a virus checker misbehaving.
Did you create an "exception" for IMatch () in your virus checker? 
The "C:\Program Files\photools.com\imatch6\IMatch2023x64.exe" executable.
This has nothing to do with your backup software, I think.

[jonz]

Thanks Mario. I was being too impatient. After a while the queue did clear and I regained control, and the first thing I did was remove those directories from my IMatch database. I'm not using any virus checker, it's just a new install of Windows 11 Pro. All the other (many) drives and directories in the database have linked up properly and seem to have no problem, so I do think the finger points at Sync in some way. But I've sidestepped the problem for now.

[Mario]

Windows 11 automatically runs the Windows Defender Anti-virus unless you install a 3rd party AV product.
If the system runs well, except for the one folder, maybe the backup software is locking files. Or Windows Defender has an issue with that particular folder and steps in. Hard to tell from remote.

[jonz]

Thanks Mario for the help, appreciate it.